Legal

Cookie Policy

Last updated: August 30, 2026

This Cookie Policy explains how ScaleFlows Ltd ("ScaleFlows", "we", "our", or "us") uses cookies and similar technologies on our website and customer service automation platform.

1. What Cookies Are

Cookies are small text files stored on your device when you visit a website. Similar technologies, such as local storage and device identifiers, can perform related functions. They help websites operate, remember settings, protect accounts, and understand how visitors use a service.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

  • Strictly necessary purposes: operating the website and Service, maintaining secure sessions, authenticating users, preventing fraud, and protecting our systems
  • Preference purposes: remembering choices and settings so the Service works as expected
  • Analytics purposes: understanding visits, page usage, traffic sources, and product performance so we can improve ScaleFlows

3. Analytics Cookies

Our website uses DataFast to measure website usage and attribution. The DataFast script currently used on our website may place cookies or use similar identifiers to recognize returning browsers and connect visits with traffic sources and conversions.

Analytics information may include pages viewed, referral information, approximate location, browser and device information, IP address, timestamps, and identifiers generated by the analytics service. We use this information to understand and improve the website and our product.

4. Third-Party Services

Parts of ScaleFlows may interact with third-party services such as DataFast, Shopify, Stripe, Featurebase, and our hosting and infrastructure providers. These providers may use cookies or similar technologies when their services are loaded or used. Their use of information is governed by their own privacy and cookie notices.

5. How Long Cookies Last

Session cookies generally expire when you close your browser. Persistent cookies remain until their configured expiry date or until you delete them. The duration of third-party cookies is determined by the relevant provider and may change when its services are updated.

6. Managing Cookies

You can use your browser settings to view, block, or delete cookies. Most browsers also let you restrict third-party cookies. Blocking strictly necessary cookies may prevent sign-in or cause parts of the Service to stop working correctly.

Instructions vary by browser, so consult your browser's help documentation for the current controls. Deleting cookies may also remove saved preferences and require you to sign in again.

7. Changes to This Policy

We may update this Cookie Policy when our technology, providers, or legal obligations change. The latest version and its effective date will always be published on this page.

8. Contact Us

If you have questions about our use of cookies or similar technologies, contact us:

ScaleFlows Ltd

Email: privacy@scaleflows.ai

Phone: +447458197030

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom